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What if I have problems ordering?
Common reasons for problems when pressing the order button are;
i) You are using an old browser that doesn't support SSL encryption.
ii) You are browsing from behind a corporate firewall that will not allow secure connections. Speak to the system administrator at your office. They will either rectify the problem or you will have to order from another location. To check, point your browser to https://www.microsoft.com/ if you cannot connect to the Microsoft secure server it is likely that one of the above faults apply. If you are able to connect to Microsoft please call our hotline number and report the fault to us. We will assist you if we can.
What if I do not receive my goods?
All UK orders will be sent via 24 Hour courier service. Therefore if you have not heard from us by phone of e-mail and have not received the goods within 3 days, please contact us on 01737 832334 or at info@righthandedgolf.co.uk with your order number to hand.
This number will be included in the e-mail you received when you ordered the goods from our shop. We will strive to resolve the issue immediately.
When is my credit card debited?
Your card will normally be debited when the goods are dispatched. An authorisation takes place when you place your order. This simply guarantees that the funds are available on your card and that payment will be made to us. This authorisation remains valid for ten days. When the goods are dispatched, we will debit funds from your account overnight directly into our own. If certain items in your order are out of stock or unobtainable we will only partially debit your card order. We are also able to cancel or refund individual items of your order should this become necessary.
What happens if my card authorisation fails?
If the authorisation fails, the most likely explanation is that you have input your card details incorrectly. If this happens, press the back button on your browser and you will be returned to the card input page. Check that all the details are correct, and make any changes necessary before proceeding. If all the details are correct and you still fail to get an authorisation then we advise that you contact your card issuer to establish why your card was not authorised. We will receive your order anyway and may contact you to arrange for alternative methods of payment.
What risks are involved in buying online?
All personal data, including your card number is transmitted over secure connections, meaning that no-one can 'eavesdrop' and capture your details. In addition to this, your card details are not viewable by us at all, they are simply transmitted over the Secpay our payment providers private network for authorisation and payment transactions. You are protected because the transaction was carried out as 'Cardholder not present.' This means that any payments will be refunded to your card should it be used fraudulently by someone else or you do not receive what you ordered.
Stock Levels
Our products are offered subject to availability. We attempt to hold everything advertised on our site. Some items though will stress a 7-10 working day delivery because they are always a custom order from that particular supplier being it is right handed. Some manufacturers also hold notoriously low stock levels of left handed golf equipment and can leave us at times with numerous backorders for our own stock. If for any reason we cannot supply you with any part of your order we will contact you via email or phone immediately to advise you. We may need to cancel or refund the item from your order, in which case the funds will be paid directly back into your account.
Prices are subject to change without notice.
Returns Policy
All of our products carry a full one/two year manufacturers warranty dependent on supplier. If you receive a defective product, please email us at info@righthandedgolf.co.uk to arrange an exchange or refund. We aim to replace any defective items with replacements. If this is not possible we shall refund you immediately. Replacement items will only be sent after we have received the defective item back from you in its original packaging. We will refund all courier costs incurred by you on receipt of the defective item and the postage receipt. Please consult our contact details for the return address.
Acknowledgement of Orders
Privacy Policy
We guarantee that we will not pass your details to any other company without your permission. In such a case we would contact you by phone or by email to gain your consent. Any personal data will not be transferred out of the EEA. If you do not give us your consent, all information received from you will be kept completely confidential and will not be disclosed to any other party.
The terms and conditions do not affect your statutory rights as a consumer.
Contact Us
Feel free to contact us with any questions or queries you have regarding our website, service or any other related topic.
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